Managing Operations in the Digital Enterprise
| Code | School | Level | Credits | Semesters |
| BUSI1032 | Business | 1 | 10 | Autumn UK |
- Code
- BUSI1032
- School
- Business
- Level
- 1
- Credits
- 10
- Semesters
- Autumn UK
Summary
The module provides an introduction to managing operations in business management, within and across organisations. The content of the module explores the strategic role of operations in the digital economy, drawing on case examples from current practice, and the link between managing operations and societal challenges. The content of the module explores the role of operations in addressing environmental and societal challenges, drawing on case examples from current practice. Organisations in this module refer to organisations from the public, private and third sectors service and manufacturing.
Target Students
All Qualifying Year Business School Undergraduate students.
Classes
- One 30-minute tutorial each week for 11 weeks
- One 1-hour-30-minute lecture each week for 11 weeks
Blended approach: Asynchronous content delivery – pre-recorded videos (approx. 30min/week) + other material and exercises to do on Moodle Lecture engagement – 11 x 1.5h 5 online drop-in sessions in the semester
Assessment
- 80% Coursework: Group Coursework (3,000 words)
- 20% Test: Moodle Quiz
Assessed by end of autumn semester
Educational Aims
The module provides an initial appreciation of the main concepts, elements and techniques of operations management and of the current landscape operations managers have to work in. It offers practical insights through case examples and exercises. By the end of the module, you should be able to (1) define the scope of operations management activities within and across organisations and (b) appreciate of the role of operational activities in addressing environmental and societal challenges.Learning Outcomes
Knowledge and understanding
This module develops a knowledge and understanding of:
• The dynamic and changing nature of business and the consideration of the future of organisations within the global business environment, including the management of risk
• The management of customer expectations, relationships and development of service excellence
• The management of resources
• The management of the supply chain
• The management of outsourcing
• The development, management, application and implementation of information systems and their impact upon organisations
• The need for individuals and organisations to manage responsibly and sustainably and behave ethically in relation to social, cultural, economic and environmental issues
Intellectual skills
This module develops:
• The ability to analyse facts and circumstances to determine the cause of a problem and identifying and selecting appropriate solutions
Professional practical skills
This module develops:
• People management, to include communications, team building, leadership and motivating others
• Commercial acumen based on an awareness of the key drivers for business success, causes of failure and the importance of providing customer satisfaction and building customer loyalty
Transferable (key) skills
This module develops:
• Self-management and a readiness to accept responsibility and flexibility, to be resilient, self-starting and appropriately assertive, to plan, organise and manage time
• Articulating and effectively explaining information